Case | Building the LCL Service Hub
Building the LCL Service Hub : a new era in customer experience
For over 2 decades, Cu.be Solutions and LCL Belgium have been partners in developing LCL’s data center business. You can read the first case story about this decades’ long collaboration here.
As LCL Belgium continued to grow, customer experience and operational efficiency became key priorities. In 2023, LCL took a bold step toward digital transformation by replacing its aging Jira Service Desk with a next-generation solution. The goal was to develop an advanced Service Hub that would provide customers with seamless access to support and services while automating internal processes for scalability.
Revolutionizing Customer Service with the Service Hub
The objective of the new Service Hub was clear: to provide customers with real-time service requests for cabling, hands & eyes support, cross-connects, and instant access to data centers. On the backend, automation was maximized to minimize manual intervention, ensuring that LCL’s operations could scale seamlessly without technological constraints.Through meticulous development, Cu.be delivered a solution that enhanced both customer engagement and operational efficiency. The Service Hub streamlined request management, improved response times, and ensured a frictionless experience for LCL’s customers.
A Successful Launch and Future Prospects
In May 2024, the LCL Service Hub was officially launched to overwhelming customer acclaim. Designed for efficiency and ease of use, the new platform has set a new standard in data center service management. With continuous updates planned for further enhancements and automation, the collaboration between LCL and Cu.be Solutions remains stronger than ever—pioneering the future of data center operations through innovation and trusted partnership.
Conclusion
The launch of the LCL Service Hub marks a significant milestone in LCL’s ongoing digital transformation. By leveraging automation and cutting-edge technology, LCL has reinforced its commitment to customer intimacy and operational excellence. With Cu.be Solutions as a trusted partner, the future holds even greater possibilities for continued innovation and scalability.
