Customer Service Portals
When it comes to customer satisfaction, allowing your customers to see their products, orders, shipping status, consumption, and so on is absolute key.
We build advanced customer service portals that integrates information from your CRM and ERP platforms, and allows you to support your customers from within the same system, ensuring seamless transition between the information provided and any questions they may have.
Your customer portal open 24/7
Let the portal unburden your team
Long gone are the days of customers calling a phone number, waiting for an operator to help them out. Neither you nor your customers will feel the need to interact over the phone if they can find everything in a central, easy-to-use portal, that’s open for business 24/7.
Cu.be has been building customer portals for over 20 years for webhosting companies, energy providers, telecom providers, and so on.
We integrate the portal with your CRM/ERP platform, make it mobile-friendly, easy to use and use 2-factor authentication for safety.
Instead of hiring a call center team, your team can sleep soundly at night, knowing the system handles any incoming requests for them, with any remaining manual tasks waiting for them in neatly arranged queues the next day, ready to be processed through efficient workflows, providing swift answers to your customers.
Use case
Building the LCL Belgium Service Hub : a new era in customer experience
Revolutionizing Data Center Customer Service with the interactive Service Hub